About Me
I’m a bilingual (English/German) customer success leader with over 25 years of experience helping customers maximize their investments in software solutions. After 15 years as a Consultant and Project Manager, I've spent the past 10 years building and leading global CS teams from the ground up. This combination helps me understand what companies need at each stage of growth and how to avoid the common (and expensive) missteps that can slow down momentum or change the trajectory entirely.
I work with early and growth-stage SaaS companies to build high-impact customer success strategies that drive retention, expansion, and time to value. I’ve led global CS, Support, and Account Management teams across North America and Europe, and have supported multiple companies through successful acquisitions. I’ve also built out CS systems and processes that scaled ARR from single digits to $100+ Million.
What I focus on:
- Building and scaling global CS teams from the ground up
- Accelerating onboarding and reducing time to value with proven frameworks
- Creating CS strategies that align with product, support, sales, and services
- Coaching teams on how to turn customer relationships into true partnerships
- Optimizing CS and bringing in tools like Salesforce, Gainsight, and Totango when timing is right
Some past highlights:
- Built CS from scratch 2X at hyper growth SaaS companies
- Cut onboarding time by as much as 40% to drive accelerate time to value
- Helped scale Seismic from $7M to $150M ARR while growing the CS team from 17 to 180
- Collaborated across organizations to drive a global voice of the customer mindset
Industries I enjoy working with:
- B2B SaaS, CX/customer experience, Fintech, AI, Martech, Asset Management, and L&D
- PE- and VC-backed companies
- Teams preparing to scale and prepare for exit
Open to negotiating long-term or outcome based initiatives.
If you're looking for a CS leader who knows what it takes to scale, align teams, and drive real results for your customers and business, I can't wait to meet you.
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