Five Experts: Terms of Service
Last Updated: June 10, 2025
A. The Terms
1. Acceptance of Terms
Welcome to Five Experts (the "Service" or "Site"), owned and operated by Five Experts LLC. ("Five Experts," "Five," "we," "us," or "our"). By signing up for an account, registering as an Expert, Growth Company, or an Investment Firm or using the Site in any way, you agree to comply with and be bound by this Agreement, our Privacy Policy, and all rules, policies, and disclaimers posted on the Site or about which you are notified (collectively, "Terms"). Please review all of the Terms carefully before using the Site.
By using the Site, you: (i) agree to be bound by the Terms; (ii) represent that you are over the age of eighteen (18) and able to form legally binding contracts; (iii) agree and acknowledge that by using the Service you are accepting a benefit that cannot be disgorged; (iv) acknowledge that the service is subject to U.S. export controls and agree that you will comply with U.S. export controls; and (v) represent that you are neither located in a sanctioned country nor a prohibited person.
PLEASE NOTE THAT THESE TERMS PROVIDE THAT IF YOU AND FIVE EXPERTS ARE UNABLE TO RESOLVE ANY DISPUTES THAT ARISE EITHER INFORMALLY OR THROUGH MEDIATION, THE DISPUTE WILL BE RESOLVED BY BINDING ARBITRATION. ARBITRATION USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY. YOU AND FIVE EXPERTS ALSO AGREE THAT ANY CLAIMS OR DISPUTES CANNOT BE BROUGHT AS A CLASS ACTION. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION SECTION BELOW. IF YOU DO NOT ACCEPT THE ARBITRATION PROVISION BELOW, YOU MAY NOT USE THE SITE.
THESE TERMS ALSO EXPLAIN THE CONSENT YOU PROVIDE TO US TO CONTACT YOU USING THE TELEPHONE NUMBERS YOU PROVIDE TO US, INCLUDING VIA AUTOMATED DIALING OR TEXTING SYSTEMS (SEE SECTION 4 FOR MORE INFORMATION).
2. Definitions
The words "User," "you," and "your" refer to the individual or entity that creates a Five Experts account as either a Growth Company, Investment Firm and/or an Expert. "Five Experts," "Five," "we," "us," and "our" refer to Five Experts LLC. "Growth Company" (or "Company") or "Investment Firm” (or “Investor”) refers to the entity seeking expert services on the Site. "Expert" refers to the individual who provides expertise and services on the Site.
3. Communications and Rights to Modify Terms
When you visit Five Experts or send us e-mails, you are communicating with us electronically as well as via e-mail, text message, calls, video calls, and push notifications. You consent to receive communications from us through the means outlined above or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically or through other means satisfy any legal requirement that such communications be in writing. You agree to provide us with, and maintain in your Five Experts account profile, your current and active email address.
Five Experts may modify any of the Terms at any time by posting them on the Site. Changes shall automatically be effective upon posting; provided, however, that those changes that Five Experts, in its sole discretion, deems material changes to the Terms will be effective as to an existing User upon the earlier of: (1) the agreement of the User; or (2) thirty (30) days after notice to the existing User from an @fiveexperts.com email address to the User’s email address on file with Five Experts or via other means including, but not limited to, a pop-up or banner message, or other conspicuous notice on the Five Experts website. If you affirmatively agree to the new terms, your agreement will be effective immediately. You agree to make any and all necessary arrangements so that you (and not your spam filter) receive all emails from Five Experts email addresses. Your continued use of the Service will signify your acceptance of the changes. If you do not accept the changes, your sole and exclusive remedy is to cancel your account and discontinue using the Site. The latest Terms will be posted on the Site, and you should always review them prior to using the Site.
Telephone Consumer Protection Act Disclosure
Communications from Five Experts, including its agents, representatives, affiliates, or business partners, may include but are not limited to: operational communications concerning your account or use of the Five Experts Site, updates concerning new and existing features of the site, marketing information and promotions run by us, our agents, representatives, affiliates, or business partners, and any news concerning Five Experts.
By entering your telephone number into the Five Experts website, you expressly agree to receive communications for the purposes identified above from us, our agents, representatives, affiliates, or business partners, via e-mail, SMS or text messages, phone calls, video calls, and push notifications. You further expressly agree that these communications, including phone calls, SMS or text messages, may be generated using automated technology, such as an automatic telephone dialing system, or artificial or prerecorded voice, and even if your telephone number(s) is listed on any corporate, state, or federal Do-Not-Call lists.
You represent that for the telephone number(s) that you have provided to us, you are the current subscriber or customary user and that you have the authority to provide the consent described above to be contacted at such number(s). You agree to promptly alert us whenever you stop using a particular telephone number. Standard charges may apply to the receipt of these calls or text messages.
Opting-out of Promotional Communications. If you wish to opt out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself. If you wish to opt out of marketing or promotional calls or texts, text back “STOP” to the number you received outreach from, from the mobile device receiving the messages. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the site or the services provided by non-Five Experts entities.
Please note that consent is not a condition of using our services and consent may be revoked at any time. However, opting out may impact your use of the Site. If you wish to opt out of all texts or calls from Five Experts (including operational or transactional texts or calls), you can text the word “STOPALL” to the number you received outreach from, from the mobile device receiving the messages, however you acknowledge that opting out of receiving all texts may impact your use of the Site.
Information collected, including personal information, may be shared with affiliates and third-party providers, who will use that information in accordance with their own privacy policies. Please visit our Privacy Policy for more information.
B. The Website
5. Five Experts is a Venue; Third-Party Content
The Five Experts Site is a venue for connecting Growth Companies and/or Investment Firms with Experts for strategic advisory and fractional services. Five Experts is not in the business of providing or selling the expert services or advice itself. Users of the Site, not Five Experts, provide the content in Posts (defined below). Experts determine which engagements to accept; Experts are not employees or agents of Five Experts but are independent service providers using the Site to offer their expertise to Growth Companies and/or Investment Firms.
Five Experts is not involved in the direct conversations or engagements between Growth Companies and Experts. You understand and acknowledge that Five Experts cannot and does not edit, modify, filter, screen, monitor, endorse, or guarantee the content of sessions or engagements. Five Experts shall not be liable for any acts or omissions of Experts, content in Posts, or the ability of Experts to provide services. We cannot ensure that an Expert will complete an engagement. Notwithstanding the foregoing, Five Experts reserves the right, but is not obligated, to refuse to post or to remove any content and/or remove any User’s access to the Site.
6. Posts Are Not Private or Confidential; Anonymity
The Site is an Internet-based forum. Information and materials submitted in the content of your calls, questions, answers, requests for information, responses, profiles, signatures, qualifications, comments, and posts in the Expert Forum and other places where Users communicate on the Site (collectively "Posts") is not private or confidential, nor is it protected by attorney-client, or any other privilege, and it may be read, collected, and used by others. For example, search engines may index your calls, questions, answers, and other Posts to allow them to appear in search engine results (e.g. if someone does a search on google.com or another search engine, your questions, answers, and other Posts on fiveexperts.com that relate to the search may appear in the search results list).
7. Verification; No Reliance on the Term “Expert”
Every Expert on the Site has had relevant experience to their area of expertise verified by a third-party verification service and/or claimed to be an expert. Other information about an Expert, not shown as verified, has been provided by the Expert but has not been verified. Use of the term "Expert" by Five Experts and on the Site is only meant to describe Users who offer services on the Site, and not to guarantee any particular level of expertise of these Experts.
The results of the verifications are only as accurate as the information provided to and by the experts themselves. Five Experts makes effort to verify, but cannot warrant or guarantee an Expert's purported identity; user identification on the Internet is difficult. For these reasons, Five Experts cannot and does not represent, warrant, or guarantee the truthfulness or accuracy of the credentials or identities of Users and information provided by Users, including Experts. You acknowledge that Five Experts will not be liable for any loss or damages caused by your reliance on any information or content contained in Posts, and/or Sessions and Communications.
8. Information Not Advice; No Client-Professional Relationship
Answers and services of Experts on the Site are provided by Experts and are to be used by Growth Companies for general information and strategic guidance purposes only, not as a substitute for in-person evaluation or specific professional (legal, tax, financial, etc.) advice. For example, Experts in the Legal category will provide only general information about the law and will not provide legal advice nor propose a specific course of action for a Growth Company, unless hired to do so by the Growth Company. By providing services or answering questions, Experts do not intend to form, and do not form attorney-client relationships with Users of the Site, unless specifically contracted to do so. The laws, regulations, other governing authorities, standards, practices, and procedures that apply to your particular question may differ depending on your location and information typically discovered through in-person evaluations or visits. Experts in some categories may be licensed, certified, educated, employed by, or have experience in only particular jurisdictions.
No professional-client relationships shall be formed on the Site for the provision of regulated professional advice. Communications on this Site are not confidential and shall not be the subject of any associated privileges. Communications on this Site are limited, as described above, do not involve in-person evaluations or visits, and do not include safeguards and procedures typical of in-person evaluations and visits.
Before you can interact with an Expert, you may be required to agree to a Disclaimer reminding you of these and other important provisions of the Terms.
C. User Accounts
9. User Accounts; Restricted Activities; Suspension or Termination of Service
User Accounts. When you register as a User on the Site, you can establish a user name and may receive a limited time authentication number (via text or email) for access to your online account. You are responsible for maintaining the confidentiality of your user name and account data, and you may not share this information or your account with anyone else. You will be solely responsible for all acts or omissions that occur under your account. You will immediately notify Five Experts of any unauthorized use of your account. You should only create one account on the Site. If your Five Experts account has been suspended or terminated, you may not open another account on the Site.
You agree to keep your contact and billing information (including but not limited to email address) up-to-date, and to comply with all billing procedures, including providing and maintaining accurate and lawful billing information for active Five Experts accounts.
Bound by Representatives. You are responsible for and bound by the actions of, and transactions entered into by, your actual and appointed representatives whether authorized by you in writing, verbally, or otherwise to represent you at or with Five Experts. You are responsible for monitoring your appointed representatives and protecting the privacy of your username, login information, and any other account or financial information provided to Five Experts or its vendors and agree to inform us immediately, in writing, of any unauthorized use of same. If you are checking in or logging in as a representative for anyone other than yourself, you agree that you are a duly appointed and authorized representative for that person or entity and have the authority to bind that person or entity to any actions or transactions you conduct.
Restricted Activities. You agree that any content you provide on the Site and your use of our Site or any services initiated through the Site shall not: (a) be fraudulent, inaccurate, or misleading; (b) infringe any third party’s proprietary rights or rights of publicity or privacy (Five Experts can remove unauthorized use of copyrighted material); (c) be illegal or violate any federal, state or local law, statute, ordinance, regulation, or ethical code; (d) be defamatory, trade libelous, unlawfully threatening, or unlawfully harassing; (e) be obscene or contain child pornography or, if otherwise adult in nature or harmful to minors, but without containing child pornography; (f) contain any viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information; (g) create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; or (h) link directly or indirectly to or include descriptions of goods or services that are prohibited under the Terms or that you do not have a right to link to or include. You may not consummate any transaction that was initiated using our Service that, by paying to us a fee, could cause us to violate any applicable law, statute, ordinance, or regulation. Furthermore, you may not resell or make any commercial use of our system or the content on the Site without Five Experts’ prior written consent. We do not knowingly collect personal information from children under 18 years of age, and if we become aware that a child under the age of 18 has submitted personal information to us, we will promptly remove it from our systems.
Suspension or Termination of Service.
For Growth Companies: Growth Companies may terminate their service and account at their sole discretion and at any time by written notice via e-mail to FiveSuccess@fiveexperts.com. Terminations typically will be effective within thirty (30) business days after our receipt of your termination notice, at which time your account will be closed and you will no longer enjoy access to your former account. Any fees for sessions accrued as of the effective date of termination will be payable according to the Terms.
For Experts: Experts may terminate their membership and account at their sole discretion and at any time by written notice via e-mail to FiveSuccess@fiveexperts.com. Terminations typically will be effective within thirty (30) business days after our receipt of your termination notice, at which time your account will be closed. Any membership fees accrued as of the effective date of termination will be payable according to the Terms.
At any time, with or without notice, for any or no reason, Five Experts reserves the right to modify or discontinue any portion or all of the Site or Services, and to restrict, suspend, and terminate Growth Company and/or Expert accounts.
10. Charges, Expert Membership, Session Payments, and Cancellation Policy
Expert Membership. Experts utilizing the Five Experts platform benefit from various levels of "Site Access Benefits" (including profile visibility, AI + Human Matching, thought leadership posting, secure payments, platform messaging, expert reviews, and marketing support) through our tiered membership model. Experts who elect to pay for memberships are hereinafter referred to as “Members.” The monthly or annual membership fee is automatically charged to the Member’s payment source provided on the Site and auto-renewal will remain in effect until withdrawn by you or terminated by Five Experts. You can stop auto-renewal of your membership by sending a written notice of cancellation via e-mail to growth@fiveexperts.com or via other designated methods on the Site. You can cancel your membership at any time; however, no refunds will be provided for any portion of the current billing cycle, but you will continue to have access to your Site Access Benefits until the end of that billing cycle.
Session Payments by Growth Companies. Growth Companies are responsible for paying for expert sessions as agreed upon prior to booking the session. Payment terms for sessions will be clearly presented and agreed upon before any engagement occurs. By booking a session, you are authorizing Five Experts to charge your payment source (for example, the credit card or payment account you provided to Five Experts) for the agreed-upon session fees. Five Experts will facilitate the payment processing between the Growth Company and the Expert.
Rating the Expert. Following a session, Growth Companies will be asked to rate the Expert. This feedback is crucial for maintaining the quality of our network and for enhancing the Expert's visibility and credibility.
No Guarantees of Engagement. Five Experts does not guarantee that a Growth Company will select a particular Expert for a session, or that an Expert will accept every proposed session. Five Experts does not guarantee that you will be satisfied with every communication or engagement. In the rare instance that a booked session does not occur due to Expert non-attendance without prior cancellation, Growth Companies may be eligible for a refund or credit as per our separate Refund Policy (provided to Growth Companies upon request).
Memberships - Additional Terms. Five Experts Memberships for Experts are intended and authorized for personal, non-transferrable, not-for-resale use only. Five Experts reserves the right to cancel your Five Experts Membership in its entirety at any time and for any reason, with or without prior notice, including, but not limited to, your excessive use or violation of these Terms. In the event that Five Experts cancels a Five Experts Membership for violation of use, no refund for the current period’s fee will be provided.
Refunds, Cancellations, Abuse and Special Programs. Except as explicitly set forth for Growth Company sessions, all Expert membership fees are non-refundable. Memberships that are cancelled in the middle of the payment period will not have pro-rated billing, refunds, or other credits for the remainder of that period. To cancel an Expert Membership, you may send an email to FiveSuccess@fiveexperts.com requesting cancellation.
Five Experts maintains the right to initiate special incentive pricing, membership, and other programs. These may be limited, at Five Experts’ sole discretion, to defined and limited Users or non-Users. Any promotional monies or credits placed into User accounts by Five Experts for use towards Site Access Benefits on the Site remain the property of Five Experts (they never become the property of Users and never become refundable to the User), and unless otherwise stated on the Site or in an email to a User, will be usable only for thirty (30) days.
11. Receipt of Special Offers and Other Communications
By accepting these Terms, you agree to receive coupons, special offers, and other communications from Five Experts per the terms of the Privacy Policy. You may modify this setting by making the relevant changes to your Five Experts profile.
D. Legal Statements
12. Release
Users are responsible for their acts and omissions and content placed on the Site. Five Experts will not be liable to Users for any disputes that may arise between or among Users.
13. Confidentiality and Intellectual Property
You acknowledge that Five Experts and its licensors and suppliers own the rights to the Five Experts website and the content displayed on the Site. You shall not modify, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Five Experts website, any software distributed by, or assist any other person or entity in doing so. You acknowledge that all content, including, but not limited to, text, software, music, sound, photographs, video, graphics, or other material contained in listings, sponsor advertisements, or email-distributed, commercially produced information presented to you by the Service, by Five Experts, Five Experts Users, or Five Experts Advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way content available through the Service, whether done directly or through intermediaries (including, but not limited to, by means of spiders, robots, crawlers, scrapers, framing, iframes, or RSS feeds) including code and software for commercial purposes. For permission to use third-party materials appearing on the Site, please contact the copyright owner. You do not acquire ownership rights to any content, document, or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
Any access to or use of Five Experts to design, develop, test, update, operate, modify, maintain, support, market, advertise, distribute, or otherwise make available any program, application, or service (including, without limitation, any device, technology, product, computer program, mobile device application, website, or mechanical or personal service) that enables or provides access to, use of, operation of, or interoperation with Five Experts (including, without limitation, to access content, post content, cross-post content, re-post content, respond or reply to content, verify content, transmit content, create accounts, verify accounts, use accounts, circumvent and/or automate technological security measures or restrictions, or flag content) without the prior written authorization of Five Experts is prohibited. This prohibition specifically applies, but is not limited to, software, programs, applications, and services for use or operation on or by any computer and/or any electronic, wireless, and/or mobile device, technology, or product that exists now or in the future.
If you access Five Experts or copy, display, distribute, perform, or create derivative works from content displayed on the Site or other intellectual property in violation of the Terms of Service or for purposes inconsistent with the Terms of Service, your access, copying, display, distribution, performance, or derivative work is unauthorized. Circumvention of any technological restriction or security measure on Five Experts or any provision of the Terms of Service that restricts content, conduct, accounts, or access is expressly prohibited. For purposes of this paragraph, you agree that cached copies of Five Experts webpages on your computer or computer server constitute “copies” under the Copyright Act, 17 U.S.C. § 101.
You agree that Posts on the Site, materials, ideas, comments, and testimonials you submit on the Site or other venues, including, but not limited to, the Five Experts blogs, resources and thought leadership; the Five Experts venues on social media platforms (e.g., www.twitter.com, www.linkedin.com); the Site administrator; or any employee, officer, or agent of Five Experts (“User Content”), will not be considered confidential and may be used by Five Experts, in its sole discretion, without any obligation to compensate for use of or to return any submitted materials. You also agree that Five Experts owns, and has the right to register in its name, trademarks and service marks for any category names that you create on Five Experts, so do not use a category name that you want to reserve for your own benefit. Five Experts may use other trademarks or service marks in lieu of the category names that you create.
You grant to Five Experts a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, sublicensable (through multiple tiers) right to exercise the copyright, publicity, and database rights, including the right to use, reproduce, display, edit, copy, modify, transmit, publicly perform, extract, and create derivative works thereof, that you have in your Posts, recorded sessions, and User Content, in any media now known or not currently known, with respect to any such Posts and other User Content.
14. No Endorsement of Non-Five Experts Entity; No Relationship with Users
Five Experts may endeavor to offer to its Users products and services offered by non-Five Experts entities. The Site may contain links to third-party websites and service providers (collectively, “Third Party Services”) that are not owned or controlled by Five Experts. Five Experts has no control over and assumes no responsibility for the content, practices, and privacy policies of such Third Party Services. Five Experts encourages you to, and you acknowledge that you are solely responsible for, reviewing and complying with any third party terms and conditions and privacy policies. Five Experts cannot and will not censor or edit the content of any Third Party Service. Placement of information, logos, links, or names of such non-Five Experts entities on the Site does not constitute an endorsement or warranty of these entities, their products, or services. By using this Site, you agree that Five Experts is not responsible for, and you take full responsibility for, a decision to visit or patronize any such Third Party Service or entity, you hold Five Experts harmless from any and all liability arising from such actions, and you expressly relieve Five Experts from all liability arising from your use of Third Party Services. You further acknowledge that no relationship (such as partnership, agent, joint venturer, or employee) is created between you and Five Experts or between any User (including Growth Companies and Experts) and Five Experts by formation of this Agreement (or any of the Terms) or by your participation on the Site. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY OPINION, ANSWER OR OTHER CONTENT AVAILABLE THROUGH THE SITE, FROM THIRD PARTIES OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ANSWER, PRODUCT, SERVICE, OR OTHER CONTENT.
15. Information Control and Storage
We do not control the information provided by Users, which you may find to be offensive, harmful, inaccurate, or deceptive. Please use caution and common sense when using the Site.
[End of Terms of Service]